Privacy Policy

1. Data Controller

The data controller is EroLounge s.r.o., based in the Czech Republic. Contact: info@erolounge.cz.

2. Purpose of Processing

• Service Provision — registration, account management, profile display in catalog.
• Communication — sending account information, technical support.
• Payment Operations — processing credit payments, invoicing.
• Security — protection against misuse, identity verification.
• Service Improvement — platform usage analysis, statistics.

3. Categories of Processed Data

• Identification Data — name, email, phone number.
• Profile Data — service description, photographs, location.
• Payment Data — transaction history, credit balance.
• Technical Data — IP address, browser type, cookies.

4. Legal Basis for Processing

• Contract Performance — Art. 6(1)(b) GDPR.
• Legitimate Interest — security, analytics (Art. 6(1)(f) GDPR).
• Consent — marketing, third-party cookies (Art. 6(1)(a) GDPR).
• Legal Obligation — tax obligations (Art. 6(1)(c) GDPR).

5. Data Retention Period

• Active users — for the duration of the account.
• After account deletion — max. 3 years.
• Payment data — 10 years (tax obligations).
• Cookies and logs — max. 12 months.

6. Your Rights

• Right of Access — information about processed data.
• Right to Rectification — correction of inaccurate data.
• Right to Erasure — deletion of data ("right to be forgotten").
• Right to Restriction of Processing.
• Right to Data Portability — data in machine-readable format.
• Right to Object.
• Right to Withdraw Consent.

Contact: info@erolounge.cz. We will respond within 30 days.

7. Data Security

We use encryption (HTTPS), password hashing, regular backups and restricted data access.

8. Supervisory Authority

You may file a complaint with the Office for Personal Data Protection (UOOU), Pplk. Sochora 27, 170 00 Prague 7, www.uoou.cz.